Privacy Policy

1.What we collect

We collect this data from you on the website, on WhatsApp or at the club.

If you don't provide it

• Name

  Required?Required

  If you don't provide itWe cannot create the booking

• Mobile number

  Required?Required

  If you don't provide itWe cannot create the booking or send its confirmation

• Gender

  (male/female)

  Required?Required

  If you don't provide itWe cannot create the booking

• Email

  Required?Optional

  If you don't provide itNothing changes

• Preferred language

  (Arabic/English)

  Required?Optional

  If you don't provide itWe use Arabic

• Booking details

  (date, time, court, duration, price, payment method)

  Required?Required

  If you don't provide itWe cannot create the booking

• Membership details

  (plan, weekly slots, period, credits, gift sessions, waiting-list preferences)

  Required?Required for members

  If you don't provide itWe cannot activate the membership

• Payment records

  (method, amount, transaction reference)

  Required?Required for online payment

  If you don't provide itYou can pay at the court

• Attendance and no-show history

  Required?Required

  If you don't provide itSee section 3

• Your messages, feedback and ratings

  (text or voice note)

  Required?Optional

  If you don't provide itNothing changes

• Login codes and sessions

  Required?Required to sign in to your account

  If you don't provide itYou can book without them

• Browsing data

  (cookies)

  Required?Optional

  If you don't provide itYou can block them in your browser, and the site works as usual

2.Why we process it

The legal basis for each purpose under the Personal Data Protection Law:

We use your data only for these purposes.

3.Automated decisions

Some decisions are made automatically by the booking system:

• No-shows: if you miss your booking without cancelling it, the club management records the no-show and the system counts your no-shows. After three no-shows, you can book only by paying online in advance.

• Memberships: at the third no-show the membership ends and the seat is released, and you cannot subscribe again, as set out in the terms.

• Online payment deadline: the booking is cancelled if payment is not completed within the time shown at booking.

• Women's sessions: the system declines women's bookings until the courts are ready to serve them, and we keep the request so we can let them know when that happens.

4.Who we share your data with

We do not sell your data, and we share it only as far as needed with:

• The booking platform (to manage your bookings and membership).

• The licensed online payment gateway (to process online payments; you enter your card details with it directly, and we never see them).

• Messaging services (to send you booking messages on WhatsApp and to alert the club management).

• Hosting, email and cloud-storage services (to run the website, receive your messages and keep records).

• The website statistics provider (to measure visits).

• Anyone you gift a session to (they see only your first name).

• Government and judicial authorities (when the law requires it).

Service providers process your data to provide their services to us, and most of them are outside the Kingdom.

5.How long we keep it

• Data

  Booking, membership and payment records

  Kept for

  As required by Saudi commercial and tax law (up to 10 years)

• Data

  Your profile (name, mobile, email, gender, language, attendance and no-show history, your messages and ratings)

  Kept for

  For as long as you deal with us; we delete it on request or after 3 years without a booking

We delete login codes, system logs and management alerts after 3 months.

6.Your rights

Under the Personal Data Protection Law you have the right to:

• Know the legal basis and purpose for collecting your data.

• Access your data and get a copy of it in a clear format.

• Correct, complete or update your data.

• Request destruction of your data once it is no longer needed, unless a law requires us to keep it.

• Withdraw your consent at any time for anything based on it, such as promotional messages.

To use any of these rights, email us at contact@salehpalace.com or message us on WhatsApp from your registered number.