Terms and Conditions
These are the terms and conditions of Playce, Yanbu Industrial City, in three parts: bookings, the Founder Membership, and general terms.
1.Bookings
For everyone who books a court
1.1
Accepting these terms
By booking or subscribing through any channel — the website, WhatsApp or the reception desk — you accept these terms and the privacy policy.
1.2
Booking and confirmation
You book on the website or on WhatsApp: choose the session length, the day and the time, then tap the confirm button. Tapping it creates the booking and makes payment due. The booking is confirmed when the confirmation message with the booking number arrives. The booking is in the name of the mobile-number holder, who is responsible for it.
1.3
Prices and payment
The price is the one shown at the time of booking and includes VAT. You pay online by card, or at the court before play starts.
1.4
Invoice
We issue a tax invoice for every paid booking, and send it to you electronically on request.
1.5
Online payment window
If you choose to pay online and the payment is not completed within 15 minutes, the booking is cancelled automatically and the slot is released.
1.6
Court
The court is assigned automatically; you can pick a specific court if it is free. When a booking is rescheduled the court is assigned again.
1.7
Rescheduling
You can reschedule a booking up to 6 hours before it starts, and at most 3 times per booking.
1.8
Booking mistakes
If something in your booking is wrong (day, time or duration), tell us right away and we correct it, as long as the session has not started.
1.9
Cancellation and refunds
You can cancel a booking up to 6 hours before it starts. If it was paid online, the full amount is returned to the same card; when it shows in your account depends on your bank. After that deadline the court stays reserved for you, the booking can no longer be changed or cancelled, and the amount is not refunded. The seven-day withdrawal right does not apply to a court booking because it is tied to a fixed time.
1.10
No-shows
Not turning up without cancelling is recorded as a no-show, and any amount paid is not refunded. After 3 no-shows, new bookings must be paid online. No-shows are counted automatically by the booking system; if you believe one is wrong, message us on WhatsApp within 48 hours and we review it manually.
1.11
Arriving late
The session starts and ends at its booked time. Arriving late is the player's responsibility; it does not extend the session or reduce its price. If there is a booking after yours, the court must be handed over on time.
1.12
Cancellation by the club
If we cannot provide the session because of weather, maintenance, an event or tournament, or an emergency, we tell you as soon as we know and offer you an alternative slot or a full refund; the club owes no other compensation.
2.Founder Membership
Members only, in addition to the booking terms
2.1
Seats
The Founder Membership is limited to four seats. A member keeps their seat for as long as their membership continues. When a seat becomes free it is offered to the first person on the waiting list.
2.2
Waiting list
An offer is valid for 48 hours. Whoever does not reply moves to the end of the list and the seat is offered to the next person; whoever does not reply to a second offer has their request closed, and can register again at any time.
2.3
Period
A period is four weeks, with the same slots every week. Up to 4 sessions a week, and at most two sessions on the same day (they may be at the same time on two courts).
2.4
Court
You choose your court when you join and it stays yours for the whole membership. When a session is rescheduled, the court is assigned automatically.
2.5
Rescheduling
Unlimited rescheduling, to any free day and time within the current period. A session that starts in less than 6 hours cannot be changed or cancelled.
2.6
Cancellation
Two cancellations per period. If the session was paid, its value becomes a credit deducted from the next period. After the two cancellations you can reschedule instead of cancelling.
2.7
Carry-over
You can carry one session per period over to the next period; it does not count as a cancellation. If the membership is not renewed, the value of the carried-over session is refunded if it was paid.
2.8
Events and tournaments
The club may reserve the courts for a tournament, an event or a private hire. If that clashes with one of your sessions we tell you before the session, and it is not counted against you: you reschedule the session free of charge to any free time within the period, or turn its value into a credit for the next period, and if it was paid and no alternative suits you, its value is refunded.
2.9
Payment
Either per session, before play, at the normal session price, or the whole period in advance. Paying in advance when you join gives you one extra free session valid for two months, which you can book for yourself or gift.
2.10
Renewal
The membership renews every period unless you stop it. For members who pay the period in advance online: the renewal invoice is sent before the end of the period, and your slots are held for you until the first session of the new period. If the renewal is not paid by then, the membership ends, the slots are released, and any carried-over paid credit is returned to your card.
2.11
Price
Your session price stays fixed as long as the membership continues without a break and on the same plan. Cancelling or ending the membership ends the fixed price; coming back is at the price of that time.
2.12
Ending the membership and refunds
You can stop the membership at the end of the period or cancel it immediately at any time. On cancellation the upcoming sessions are cancelled, the slots are released, and the value of paid unused sessions plus any carried-over credit is returned to your card. Free sessions end with the membership and are not paid out in cash.
2.13
No-shows
A session you miss without cancelling counts as a no-show, and it is not refunded if it was paid. On the first and second no-show we send a warning. On the third the membership ends, the slots are released, the value of paid upcoming sessions is refunded, and you cannot subscribe again. No-shows are counted automatically by the booking system; if you believe one is wrong, message us on WhatsApp within 48 hours and we review it manually.
2.14
Club closure
The fixed price is a promise not to raise your price while the club operates, not a financial obligation. If the club closes, only amounts paid in advance for sessions that were not provided are refunded.
2.15
Other memberships
Other plans may be offered later (off-peak hours, coaches…) with their own terms. The fixed-price terms above apply only to the four founder seats.
2.16
Changes by the club
The club may change the membership's features or its number of seats, or not renew it. We tell the member on WhatsApp before the next period starts, and the change applies from its start. For operational reasons the club may end a membership before the period ends, after telling the member, and the full value of unused paid sessions and carried-over credit is refunded.
3.General terms
For everyone
3.1
Age
Booking and membership are for people aged 18 or over. Players under 18 play within a booking made by an adult, who is responsible for them and for payment.
3.2
Court rules
Wear suitable sports shoes and look after the court and the equipment. Children must be accompanied by an adult, at the adult's responsibility. The club's management may stop play on any dangerous or abusive behaviour, without refund.
3.3
Safety and responsibility
You are responsible for your fitness and the way you play. The club is not responsible for injuries resulting from normal play or from a player's own negligence, nor for lost or damaged personal belongings, except where caused by the club's fault.
3.4
Damage
Whoever damages the court or the equipment, deliberately or through negligence, bears the cost of the repair.
3.5
Limit of liability
If your booking cannot be provided for a reason on our side, our liability is limited to refunding the amount paid for that booking or offering an alternative slot.
3.6
Photos
We may take general photos and videos of the courts, events and tournaments to publish on our accounts; anyone who does not want to appear tells us. In private bookings we do not publish a photo in which a player is clearly recognisable without asking them first, and we remove any photo you appear in, on request.
3.7
WhatsApp messages
By booking you agree to receive your booking messages on WhatsApp: confirmation, reminder, changes, refunds and other service messages. Promotional messages are sent only with your consent, and you can stop them at any time the way each message explains.
3.8
Privacy and your account
We handle your data under the privacy policy. You can ask to close your account and delete your data at any time by email at contact@salehpalace.com or on WhatsApp.
3.9
Suggestions and complaints
Send them through the suggestions and complaints page or on WhatsApp. You receive a message with a reference number for your request, and we reply as soon as we can.
3.10
Changes to these terms
We may update these terms. Any change is posted on this page with a new date, and members are told on WhatsApp.
3.11
Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia.
3.12
Operator and contact
Playce is operated by Al Jawharah Operation & Maintenance Co. (a one-person company) — Commercial Registration 4700003078 — VAT number 312199719200003 — Yanbu, Saudi Arabia. Contact: email contact@salehpalace.com or WhatsApp +966 57 937 2970.